Frequently Asked Questions

I. About ProBooks by CBS

  • What is ProBooks by CBS?

    ProBooks by CBS is your all-in-one bookkeeping, tax, and advisory partner for startups and small businesses. We manage the financial side so you can focus on growth. Our United States–based professionals keep your records accurate, organized, and compliant—giving you the freedom and confidence to make better decisions.

    🔗 Learn more on our “Why Us” page.


  • Who is behind ProBooks by CBS?

    ProBooks is led by a team of experienced bookkeeping and tax professionals with more than six decades of combined experience serving small businesses. Our leadership includes an IRS–credentialed Enrolled Agent, ensuring every client benefits from expert guidance and compliant financial practices.

    🔗 Learn more on our “Why Us” page.


  • Why should I choose ProBooks by CBS?

    Choose ProBooks for trust, service, and accuracy. We are a full-service bookkeeping firm specializing in tax and compliance, providing qualified support that keeps your finances running smoothly and your business ready for whatever is next. Unlike generic bookkeeping software, ProBooks gives you an experienced, United States–based team that learns your business and supports you every month.

    🔗 See “Why Us” for our values and credentials.


  • Who do you serve?

    We work with startups, independent professionals, trades businesses, and medical practices, each with bookkeeping, tax, and advisory services tailored to their needs.

    🔗 Explore “Who We Serve” for industry-specific solutions.


II. Plans and Pricing

  • What bookkeeping plans do you offer and what’s included?

    ProBooks offers flexible bookkeeping plans designed to fit where your business is today, and grow with you over time. Each plan includes accurate monthly reports, personalized support from a U.S.-based bookkeeping team, and a year-end package for your CPA or tax preparer.

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    Basic

    Perfect for new and small businesses that need dependable bookkeeping without complexity. The Basic plan provides clean, accurate monthly reports, simple compliance, and reliable support so you can confidently manage your business finances from the start.

    🔗 Learn more about the Basic plan.

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    Essentials

    Ideal for growing businesses that want real-time visibility into their finances. The Essentials plan adds automatic updates, enhanced reporting, and priority support, helping you stay organized and make informed decisions as your business expands.

    🔗 Explore the Essentials plan.

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    Core

    Best for established or fast-growing companies that need faster reporting and proactive insights. The Core plan includes an accelerated month-end close, advanced reconciliations, and multi-channel support, giving you accuracy, speed, and peace of mind every month.

    🔗 See how the Core plan helps your business thrive.

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    Custom

    Designed for businesses seeking a complete, tailored back-office solution. Custom plans are built around your goals and can include tax filings, sales-tax management, R&D tax credit support, and CFO-level advisory. You choose only the services you need and scale as your business grows.

    🔗 Contact Sales to build your Custom plan.


  • What does “No Surprises. No Penalties.” mean?

    It means clarity, not chaos. With professional bookkeeping, you avoid costly mistakes and late-payment fees, so budgeting, planning, and investing in your goals is simple and stress-free.

    🔗 See “Plans and Pricing” for details.


  • What bookkeeping plan is right for me?

    Every business is different. Schedule a consultation to discuss your goals and reporting needs. If none of the standard plans fits perfectly, we will help you build a Custom plan that does.

    🔗 Contact Sales to start building your Custom plan.


III. Bookkeeping

  • What is included in bookkeeping?

    Each month you receive accurate, reconciled reports—Profit and Loss (P&L), Balance Sheet, and a year-end summary, so you always know where your business stands. Support levels vary by plan.

    🔗 Explore bookkeeping options.


  • Are ProBooks reports compliant with IRS and accounting standards?

    Yes. All financial reports are prepared in accordance with Generally Accepted Accounting Principles (GAAP) and IRS compliance standards, ensuring that your books are accurate, audit-ready, and tax-preparation friendly.

    🔗 See “Tax Preparation” for how we keep your business compliant.


  • How does professional bookkeeping help my business grow?

    Accurate, organized books give you clear visibility to make better decisions, avoid costly errors, and spend your time growing your business instead of managing spreadsheets.

    🔗 Get started with Bookkeeping.


  • Who will support me and how?

    You will work with a dedicated, United States–based team. All plans include in-app and email support; Core adds phone access; Custom adds Slack collaboration for CFO advisory.

    🔗 See plan details for support channels.


  • How does ProBooks make sure my books are accurate?

    Every month your books go through a multi-step review. Each transaction is verified, reconciled, and double-checked by your bookkeeping team. You receive reports you can trust for faster, smarter decisions.

    🔗 See plan details for delivery timelines.



  • What if I am behind on my bookkeeping or filings?

    No worries, we will get you caught up. Whether you are a few months or a year behind, our cleanup specialists can reconcile accounts and prepare reports so you are current and ready for tax time.

    🔗 Learn more under “Bookkeeping Services.


  • Can ProBooks work with my existing Certified Public Accountant (CPA) or tax preparer?

    Yes. Many clients already have trusted tax professionals. We will collaborate directly with them to deliver organized, reconciled books and year-end summaries that make filing faster and easier.

    🔗 See plan features for included year-end packages.


IV. Tax Preparation

  • What makes your tax preparation stress-free?

    Our team ensures your returns are accurate and compliant, and that every eligible deduction and credit is captured. With organized books and clear communication, tax season becomes simple, not stressful.

    🔗 Learn more on our Tax Preparation page.


  • Do bookkeeping plans include year-end tax support?

    Yes. Every plan includes a complete year-end package for your CPA or tax preparer. Custom plans can also include income-tax filings and tax planning if you prefer an integrated approach.

    🔗 Compare plan options or contact us to discuss customization.


  • What happens at year-end?

    We reconcile your accounts, close your books, and deliver a clear year-end package for your CPA or tax preparer. If you have built a Custom plan, this can also include direct tax filing and planning services.

    🔗 Contact Sales to customize your plan.


  • What if I receive a tax notice?

    Stay calm, our team can help interpret the notice and provide the documentation your CPA or tax preparer needs to respond promptly.

    🔗 Contact your account manager for assistance.


V. Advisory

  • What is included in Advisory?

    Advisory gives you an experienced financial partner to guide your decisions—from tax strategy to business forecasting and fundraising readiness, so you can reduce risk, uncover savings, and plan for long-term success.

    🔗 Explore Advisory Services.


  • Do you offer Chief Financial Officer (CFO)–level support?

    Yes. Custom plans can include CFO advisory, financial planning, and fundraising support, delivered through the channels you prefer: in-app, email, phone, and Slack (for CFO clients).

    🔗 Contact Sales to discuss a tailored plan.


  • Can ProBooks handle multiple businesses or locations?

    Yes. We can maintain separate books for each entity and provide consolidated insights across your operations. Multi-entity management can be included in a customized plan.

    🔗 Ask about multi-entity bookkeeping during your consultation.


VI. Who We Serve

ProBooks supports small and growing businesses across industries—including startups, professionals, trades, and medical practices, with organized books, accurate reporting, and dependable support that scale with your goals.

  • Startups:

     

    • Build a reliable financial foundation from day one.

    🔗 See how we support startups.


  • Professionals

    Stay client-focused while we keep your finances clear and compliant.

    🔗 See how we help professionals.


  • Trades:

    Manage jobs confidently with precise tracking for invoicing, expenses, and cash flow.

    🔗 Explore services for trades.


  • Medical Practices

    Simplify practice management with accurate reports and consistent bookkeeping support.

    🔗 Learn more about our services for medical professionals.


VII. Getting Started and Support

  • How do I get started?

    Schedule a complimentary consultation to discuss your goals, choose the right plan, and meet your dedicated bookkeeping team.

    🔗 Book your consultation.


  • What happens after I sign up for ProBooks?

    Once your plan is selected, our team securely connects your accounts, reviews your existing records, and prepares your first monthly report within your plan’s close schedule. You’ll meet your dedicated bookkeeping team, set your communication preferences, and receive clear next steps for a smooth onboarding experience.

    🔗 See “Getting Started” for onboarding details.


  • How does ProBooks protect my financial information?

    All data shared through our client portal is encrypted end-to-end. Only authorized team members have access to your records, and all communications occur through secure, U.S.-based systems. We maintain strict confidentiality and privacy standards to safeguard your financial information.

    🔗 Read our Privacy & Security policy.


  • How do I share my financial documents securely?

    Upload everything through our encrypted client portal. Only authorized team members can view your data, ensuring privacy and peace of mind.

    🔗 Access the Client Portal from our website.


  • Is ProBooks available year-round?

    Yes. Bookkeeping is a year-round partnership. You receive continuous monthly support, updated reports, and real-time visibility every month.

    🔗 See “Plans and Pricing” for reporting cycles.


  • How can I reach my team when I have questions?

    Your dedicated, United States–based team is always available through in-app chat and email. Core clients also receive phone access, and clients with CFO Advisory services can collaborate directly with their team on Slack. You’ll always know who is managing your books and how to reach them.

    🔗 Check your plan for included communication options.


VIII. Insights and Learning

  • Where can I find resources and tips?

    Visit our Insights | Blog for company-formation advice, bookkeeping best practices, tax reminders, and financial planning insights. You will also find videos and monthly newsletters to keep you informed.

    🔗 Explore Insights.


IX. Contact and Hours

  • Where is ProBooks located and who do you serve?

    ProBooks is headquartered in Newark, Delaware, and serves clients world-wide. Our bookkeeping and advisory services are fully virtual, supported by a U.S.-based team that understands both local and national business needs.

    🔗 Visit our Contact page for office details.


  • How can I contact ProBooks by CBS?

    Call (716) 776-2665 or visit us at 108 Capitol Trail, Newark, Delaware 19711.

    Office Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.

    🔗 Go to the Contact page.


  • Can I book a consultation online?

    Yes. Schedule your introductory meeting anytime using our online calendar.

    🔗 Book your consultation.

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CLICK BELOW TO DOWNLOAD OUR GLOSSARY OF TERMS

Affordable plans

Choose the plan

Starting at

$175/month



Basic

Real-time visibility into your finances

Monthly P&L and balance sheet based on your bank and credit card activity

Year-end package for your tax preparer

Support from your dedicated US-based bookkeeping team in-app and over email

$450/month



Essentials

Starting at

Auto update mode

Monthly P&L and balance sheet based on your bank and credit card activity

Year-end package for your tax preparer

Support from your dedicated US-based bookkeeping team in-app and over email

Starting at

$550/month



Core

Best choice

Real-time visibility into your finances

Monthly P&L and balance sheet based on your bank and credit card activity

Faster monthly close with reports delivered on the 10th business day

Year-end package for your own tax preparer

Support from your dedicated US-based bookkeeping team in-app, email and over the phone

For businesses seeking a complete back-office solution. Get books to power your operations on a customized plan with only the services you need.

Custom plans can include:



Custom

Everything in the Core

Income tax filings and tax planning

Sales tax management

R&D tax credit

CFO advisory, financial planning, and fundraising support

Support from your dedicated US-based finance and accounting team through every channel you need—in-app, email, phone, and Slack for CFO advisory customers

No Surprises. No Penalties. Just Peace of Mind.

Surprises are fun—but fines and penalties are not. With ProBooks by CBS, you’ll avoid costly mistakes and unintentional fees from unpaid bills or taxes. Professional bookkeeping gives you clarity over your finances, so budgeting, managing expenses, and investing in your business goals becomes simple and stress-free.


Don’t risk it.

Get expert bookkeeping services today—because your business deserves accuracy, compliance, and confidence.

Get Professional Bookkeeping Services from us!